laptop is not connecting to wifi

 

If your laptop is not connecting to wifi, you're not out of luck. There are many things that could cause this issue and they can be fixed with a bit of work. With the following tips from our article, you'll be able to resolve this problem soon enough!

There's nothing worse than being on the go, only to find that your laptop won't connect because wireless isn't available. The good news is that there are some steps you can take to remedy this frustrating problem! Read on for some advice about how to fix it...

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Communication issues are among the most common laptop problems, especially when you're trying to use your laptop wirelessly. The first thing you'll want to do is try restarting the network adapter. You can do this by uninstalling the network adapter then restarting your computer. Once it restarts, reinstall it and try connecting again!

If that didn't work, your next step is to check to see if there are any devices broadcasting a wireless signal nearby. If there are, turn them off and see if that helps! Problem:

Laptop is not connecting to wifi. Ask for help if any of the following are true:

-Only getting limited service when laptop is plugged in.   -Wireless connection randomly cuts in and out, or has low signal strength even though it's close.  -Wireless device won't connect to your home network at all, even after you've reset router and changed wireless settings on your laptop (or other wireless device).  -You can't get an Internet connection on your wireless device but have a good cable/Ethernet connection.

-Your computer says "Limited or No Connectivity" and there are no signs of a good Internet connection in the air around you (e.g. wireless access point lights are off, neighbors aren't surfing the Web).  -You've tried to connect wirelessly and gotten limited or no service using a different wireless device.

-Your laptop is connecting to the Internet via Ethernet but not via WiFi. Also, if you're not sure which connection you're using or how to check, read Connect to the Internet

If you want direct technical support from Microsoft: please post your question in the Microsoft Answers forum site and we'll try to help

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If you want support from someone who works for HP: please follow HP's contact process (instructions below).

-Your wireless device is an HP wireless printer, or an HP computer or device that connects wirelessly, running Windows 8.1 or Windows RT 8.1

Prerequisites (Things to try first)

-Try the steps listed on Connect to the Internet  for problems with limited service, a weak signal, and no access points showing up in available networks.  -Make sure the Microsoft Connectivity Analyzer shows you have a good Internet connection: http://go.microsoft.com/fwlink/?LinkID=160539 .  -Check your wireless connection in Device Manager under Network adapters: if there's a yellow exclamation point alongside your network adapter's name (e.g., "Ralink 802.

If none of these steps work, reconfigure your operating system's settings.